Custom Dining Table Pads Support and Frequently Asked Questions
Table Pad Support and Frequently Asked Questions
How long will it take to receive my custom table pad?
As each table pad is custom made to order, it typically takes about 3 to 5 weeks for the cover to be made before it ships. You will typically receive your table pad in approximately 5 to 7 weeks from the date of your order (or date that all of the necessary information is obtained, including patterns if needed). Orders are shipped via UPS or FedEx directly to your home. Orders placed during during Peak Season (October thru December) will experience longer production and shipping times due to the holiday rush and higher demand.
Where do you ship your table pads to?
Our custom table pads can be shipped anywhere within the Continental US. We currently do not ship to Hawaii, Alaska or Canada.
How much does it cost to ship a table pad?
The cost of shipping is a FLat Rate Fee of $38 to addresses within the Continental US. Currently we utilize Federal Express to have your order delivered directly to you. We will be adding shipping to Hawaii, Alaska and Canada but there will be an additional shipping charge (however, this service is not currently offered).
What is your return policy?
All covers are custom made specifically for you. Therefore, we do not accept returns or exchanges. Please make sure you verify your measurements and/or table pattern numbers prior to ordering.
What if my cover is damaged during shipment?
If you receive the cover and there is shipping damage, please notify us immediately. We may request that you take an image so that we can file a claim with the shipper. We will then be able to remake the affected sections or cover and have them shipped back to you. Any factory defects would be covered under the manufacturer’s warranty.
What happens if I place an order and you do not have my template available?
If you provide us with a template number, we will check our database to see if that template is on file. If we do not have it on file, we will attempt to contact the manufacturer of your table to see if they have the template available. If all else fails, we will mail you a template drawing kit to create an easy to make template for your table.
Why do you still ask for measurements if you have a template for my table?
We still request measurements to ensure that you are getting the correct custom table pad made for you. Many times, incorrect information may inadvertently be provided and we want to make sure that the measurements you provide and the template that we have match.
What is your cancellation policy?
All table pads are custom made with your specific dimensions and colors. Therefore, this item can not be resold or re-manufactured. Any order cancelled, after production has started, will therefore incur a 50% cancellation fee, for inventory and stock utilized. Any order cancelled, prior to production has started, will incur a cancellation fee equivalent to the transaction fees incurred by the credit card company (approx. 3.5%).
What is your Warranty?
The manufacturer provides a warranty that will repair or replace, any section (or sections) of your table pad that failed during normal use, due to defects in materials or workmanship, without any charge. The manufacturer will be responsible for any shipping and handling charges, to return the failed item, within 30 days of original pad delivery date. After this date, shipping and handling fees are the responsibility of the customer. Table Pads are warrantied for two years from date of purchase due to any manufacturers defects.
